Airsoft GI knows that having top notch, experienced, employees is the key to providing top notch customer service. Which is why Airsoft GI makes themselves available via telephone, during business hours, and around the clock via e-mail to answer any questions or concerns their customers may have. In addition to playing experience, Airsoft GI also offers repair and upgrade services by some of the best airsoft technicians in the country. The Airsoft GI technicians are well versed in all types of AEG and pistol repairs and upgrades. In addition to just fixing guns the technicians at Airsoft GI also build some of the coolest and unique looking custom guns on the market. They are constantly experimenting with new parts and accessories in an attempt to build the kind of guns that no other tech would dare try to build.
Customer service is the key to Airsoft GI's success, which is why Airsoft GI does everything possible to provide nothing short of the best. Airsoft GI guarantees 100% customer satisfaction, refer to our Customer Testimonials page. Airsoft GI is the only airsoft retailer that will test all AEG's and Gas Blow Back pistols before they leave the store. Airsoft GI also works very closely with the biggest manufacturers/distributors in the industry to provide the biggest savings possible and also to provide specialty parts that most other retailers won't have access to.
The following warranty policy applies to all in-store and online purchases made through Airsoft GI and GI Tactical. Please note: Due to various customs brokerage fees and taxes that are beyond our control, warranties are not available on any products purchased, sold, distributed or transported outside of the United States. (See site for more details)
At Airsoft GI we are committed to providing exceptional service and top notch support to our customers. We understand that not every purchase made from our website and retail stores will be a perfect fit for every customer. Therefore, if you are not happy with a product that you purchased at any one of our stores, you will have 45 days from the date of receipt to request a return for refund, store credit or exchange with no restock fee (exclusions apply, see site for more details).